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• Q&A

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  Below you will find answers to frequently asked questions. If you have problems using the environment, please contact our support

  • I can't access the course

    Please refresh the page and try opening the course again. If you're still unable to access the course, please contact our support.

  • My course performance has not been recorded

    If you have taken a break to complete the course, it may be that your login to the service has timed out. In this case, your performance will not be saved in the system.

  • The course does not open

    The course opens in a pop-up window and sometimes the browser may block pop-ups. Allow pop-ups in your browser settings.

  • Videos in the courses are slowing down

    If the videos stop, buffer or stutter, it is probably due to the slowdown in your Internet connection. Close any extra programs on your computer and try watching videos again.